Case Study: Terry Tew Sound and Light
Client: Terry Tew Sound and Light
Industry: Event Production & AV Hire
Solution: Sage 50 Integration With Hire Software
Website: www.terrytew.com
Overview
Terry Tew Sound and Light, an industry leader in event production and equipment hire, needed a smarter way to integrate two vital parts of their business: their hire and accounts systems. With both operating in silos, the accounts team was losing valuable time to manual, duplicate data entry and reconciling systems.
They turned to Hyperext for a solution.
The Challenge
“We used to run the hire package and the accounts package as two separate entities, and we needed the two to talk together. And that’s where Hyperext came into play.”
Before implementing Hyperext, the team was double-handling data. Jobs completed in the hire system needed to be manually entered again into the accounts system—a process prone to errors and missed items.
“We put it on one system, and then straight away we’d have to go and put it on the system next to it. But obviously, in between that, you had to make sure that everything you put on that one went on to the other. Sometimes you might make a mistake and leave something off.”
The Solution
After searching Google for Sage 50 integration software, Terry Tew Sound and Light found Hyperext. From the very first conversation with our Managing Director, Steve, the team felt confident in the expertise and care provided.
“We rang up, we spoke to Steve, and he just talked us through what he could offer us. We’re quite niche in what we do, so we had to explain what our problems were, but he understood them and came back with some options.”
Our team worked closely with them to design a tailored integration solution that would automate key data transfers between systems.
The Results
“We’re definitely more efficient now than we used to be. We’re not spending time doing menial tasks of moving one bit of data onto another bit of software.”
The Hyperext solution not only eliminated repetitive manual tasks but also streamlined their invoicing workflow. When jobs are completed, data is automatically pushed to the accounts team’s inbox.
“As soon as that happens, it’s dropping into the accounts department’s inboxes. There’s no chasing, there’s no phone calls. Far more efficient and effective.”
Ongoing Support
“We’ve got an account manager called Craig who looks after our technical support. He’s only an email or phone call away. They’re very quick at reacting to issues or problems that we might have.”
The team highlighted the ongoing customer experience as a key differentiator.
“Their support has exceeded expectations. A good few hours a week has been saved per person. The accounts team would be very positive in their response.”
Summary
Hyperext delivered a fast, efficient, and personalised integration between the hire and accounts systems at Terry Tew Sound and Light. The result? Fewer errors, more automation, and happier, more productive teams.
Interested in streamlining your Sage 50 operations like Terry Tew?
